FAQ
Frequently asked questions
Everything about how Morphix converts files privately in your browser — limits, formats, encryption, plans and how we pay for it all.
Basics
Is Morphix really free?+
Yes. Every visitor gets 10 free conversions per day with no account and no credit card. There is no backend doing the work, so the free tier costs us almost nothing to run. Morphix Pro exists only for people who convert in bulk or need larger files.
Do I need to create an account?+
No. The converter, the QR generator, the Vault and the meme/GIF tools all work without signing in. An account is only needed if you subscribe to Pro, so we can restore your plan on another device.
How many formats does Morphix support?+
500+ dedicated converter pages covering images (PNG, JPG, WEBP, AVIF, HEIC, TIFF, ICO, SVG…), audio (MP3, WAV, FLAC, M4A, OGG, OPUS…), video (MP4, MOV, MKV, AVI, WEBM, GIF…), documents (PDF, DOCX, TXT, MD, CSV, JSON…) and archives (ZIP, RAR, 7Z, TAR).
Privacy & security
Where are my files uploaded?+
Nowhere. Every conversion runs inside your browser tab using WebAssembly and the Canvas API. The file bytes are read into memory, processed locally, and handed back to you as a download. No server ever receives them.
Can you see the files I convert?+
No. We never receive them, so there is nothing for us to see, store, or hand over. You can verify this yourself: open your browser's Network tab while converting — you'll see no upload requests.
Is the Vault encryption real?+
Yes. Morphix Vault uses AES-256-GCM via the browser's built-in Web Crypto API, with your password stretched through PBKDF2. Because the key never leaves your device, we cannot recover a file if you forget the password.
How does cross-device sending work if nothing is uploaded?+
Send to Device uses a direct WebRTC peer-to-peer connection between your two devices. The file bytes travel device-to-device; our signalling only helps the two browsers find each other.
Limits & performance
What's the maximum file size?+
There is no hard server cap because there is no server. You are limited by your device's available memory. Most modern laptops handle files up to roughly 1 GB comfortably; Pro raises the in-app guardrail to 5 GB.
Why is the first video conversion slow?+
Video and audio conversion uses ffmpeg.wasm, roughly a 30 MB WebAssembly bundle that we lazy-load on first use. After it's cached by your browser, later conversions start instantly.
Does it work offline?+
Yes, once the page and the needed WebAssembly modules are cached. You can convert on a plane or on an air-gapped machine.
Which browsers are supported?+
Any current version of Chrome, Edge, Firefox, Safari, Brave or Opera, on desktop and mobile. Very old browsers without WebAssembly support will not work.
Pro & billing
What do I get with Pro?+
Unlimited daily conversions, batch queues up to 250 files with 4 parallel lanes, files up to 5 GB, persistent conversion history, unlimited peer-to-peer sends, an ad-free interface and access to the MCP agent integration.
How much does Pro cost?+
$5 per month or $45 per year. Billing runs through Stripe — we never see or store your card details.
Can I cancel any time?+
Yes. Cancel from your account page and you keep Pro until the end of the period you already paid for, then drop back to the free tier automatically.
Ads & affiliates
Why do I see ads?+
Ads and a small number of clearly marked affiliate links pay for hosting so the converter can stay free. Ad code only sees the webpage — never your files, which never leave your device.
Can I control cookies?+
Yes. The consent banner lets you accept or reject non-essential cookies, and you can reopen it any time via "Manage cookies" in the footer.
Still stuck?
Read the step-by-step guides, check the security page, or send us a message — we read every one.
Contact us